Asdb connexion impossible in open dashboard

[viberts]

When i open dashboard, i get error message.

The connexion to asdb is impossible. Check if the SQL service is running and the bd ASDB is on-line. When i use the report on the dashbord everything seem ok.

Maybe the sentence is'nt exact because i have a french version and my english is not very good

 

[davidmichel]

Try installing SP1.

https://support.ca.com/irj/portal/solndtls?aparNo=RO14718&os=WINDOWS&actionID=3

 

[viberts]

I check arcserve 12.5 sp1.

It's normal than file is +-4Gb ? It's more than service pack it's the full software.

 

[viberts]

Ok I install 12.5 SP1 sur all my servers and i get the same error.

 

[davidmichel]

Does the message come up at every server?
Does the message come up only when opening Dashboard?
Is the database the default MS SQL Express or MS SQL Server?

 

[viberts]

Hi David

The message is only when i opening dashboard, serveur sql 2000 on the master arcserve server.

I haved installed the arcserve 12.5 sp1 on all servers (1 master and 4 slave)

 

[davidmichel]

Try resetting the System Account.

Quick Start > Server Admin > Server Admin from the menu bar > CA ARCserve Backup System Account.

If that does not do it them, I guess you will have to contact CA Support.

 

[viberts]

hi David

I check this solution and come-basck with a result

Thank you for your help

 

[davidmichel]

out of ideas, so if it still does not work I'd say ck with CA support.

 

[viberts]

Hi Davidmichel

Excuse me, i have forget to come-back

I try your workaround without good result. I follow your advertising and will call CA support in next week.

Thank you

 

[viberts]

Hey I have found the problem. There are the sql 2000 SP3, upgrade to SP4 and the problem is gone.

Yes, it's in compatibility Matrix but dont't read this.

Thank you anyway for your help.