ASA/DSA

[98Converter]

Is anyone paying maint. on DSA/ASA. We just got a bill for $30 per month. I think that's rediculous.

This is the first time I've seen the bill, and we're paying close to $60k for a G3si with Intuity and CMS. Personally I believe that's about $20k too high...

Any thoughts,
Chris

 

[mikeydidit]

I personally have never had to or heard of anyone having to pay RTU’s on ASA or DSA. I usually get ours for free when we do upgrades of our software. As for the maintenance end, that would depend on the package that you have in place. Personally I have found the 7/24 maintenance to be to much for way to little. You need to research what maintenance program is in place. From there you may decide that T&M may be a better deal for you, but again that is going to depend on what you need and what you are willing to pay.

Mike Jones
LSUHSC

 

[rdoranjr]

98Converter

You shouldn't be paying any maintenance on ASA/DSA,,,,it's only a software package. In fact, AVAYA Maintenance doesn't even use it,,,they use a terminal emulator

 

[Toni269]

I'm with mikeydidit, we get it free with upgrades and never paid maintenance, rdoranjr is right, when the dial in they use the emulator.

 

[98Converter]

Thanks all for the info.

I'm going to try and get an MRA on this. Considering they've been paying on it for over 3 years... hopefully we can recover @ $1000 bucks or so.

Not a big deal, but every penny helps.

Thanks,
Chris