ARS suddenly not happy

[AZJeepGirl]

SCN using ARS. All systems are 500's on 4.0 (5). It was working fine last week after implementation (ran tests & watched traces). Now all of sudden it is not going out the IP lines, but the local lines and of course causing LD charges. Regular calls btwn sites working fine as are the inbound (they use a centralized operator) and all local calls from each site. Any thoughts? I've checked the table & it looks happy to me.


N;
N
0
Dial

1N;
1N
0
Dial

1843987;
9N
2
Dial

1843986;
9N
2
Dial


1843991;
9N
9
Dial

1843974;
9N
9
Dial


____________________________________
I'd rather be jeepin'! 0|||||||0

 

[intrigrant]

Erase the semicolon in the following shortcodes:
1843987;
9N
2
Dial

1843986;
9N
2
Dial


1843991;
9N
9
Dial

1843974;
9N
9
Dial



NIHIL NOVI SUB SOLE

 

[kwing112000]

Wont that make it dial as soon as it hits those numbers? so once you dial 1843974 then it will send the call and not let any more digits be dialed

 

[intrigrant]

There is no N at the end so i presume that the shortcode is the whole number to send to the IP Line.

NIHIL NOVI SUB SOLE

 

[AZJeepGirl]

intrigrant - Doesn't work without the semicolon

____________________________________
I'd rather be jeepin'! 0|||||||0

 

[AZJeepGirl]

Did find an answer tho (what a pain-300+codes)

1843986XXXX;
9986N
2
Dial

____________________________________
I'd rather be jeepin'! 0|||||||0

 

[kwing112000]

I see your point Intrigrant. Maybe had he put an N before the : then that would have worked also. It was never looking for more digits.

 

[intrigrant]

These numbers are meaningless to me so i did not know these were incomplete numbers, nice that you solved it yourself.
However, the semicolon only makes sense if you use a N in the shortcode, if you use XXX to complete the number of dialled digits the semicolon only slows down calling these numbers.

NIHIL NOVI SUB SOLE

 

[AZJeepGirl]

intrigrant,
I had tried it with the N, without the semi-colon, and everyother logical way. The numbers were working and then decided to quit. This was the only way I could get it to work. What's really curious is that before the client changed carries about two weeks ago, it was working with even simpler codes such as below. When they switch carriers, I had to add all the NPA info, then a yesterday (a week later) it became completely uncooperative until I put in the codes mentioned above....

1843;
9N
2
Dial

____________________________________
I'd rather be jeepin'! 0|||||||0

 

[tlpeter]

So it did NOT stop suddenly
They changed the carrier
Some carriers work different then others


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[AZJeepGirl]

No it DID suddenly stop. The change in carriers was last week, and it was working then, and all week after. It decided to malfunction yesterday.

"before the client changed carries about two weeks ago, it was working with even simpler codes. When they switched carriers, I had to add all the NPA info(1843209, then a yesterday (a week later) it became completely uncooperative until I put in the codes mentioned above...."

____________________________________
I'd rather be jeepin'! 0|||||||0

 

[tlpeter]

Maybe they changed something a week later ???
i had once strange things when calling a cellphone
a week later without changing the programming it suddenly was gone and it worked well


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!