ARS Routing Troubleshooting

[Luther Johnson]

I have a user that informed me that they could not connect to a conference phone on Friday....

She was able to inform me what the conference number (toll free & number) and both does start with a "preceeding " one (1). I think I know what the answer is (the one is not needed) but now do I setup the table to either keep the one (9 + 1 + xxx-xxxx) or have the pattern remove the one ?

I think I found it ....but in the route-pattern configuration......what does PRX MRK mean and if I change it to a zero (0), does that mean that all the numbers using that route patter NOW Requires to add a one (1) ?

 

[AvayaTier3]

Prefix Mark 0 or blank - Does not send a prefix digit 1 for 10-digit FNPA calls
even if the user dialed it. Leaves a user-dialed prefix digit 1 for 7-digit HNPA
calls and 10-digit calls that are not administered as FNPA or HNPA call types.
This capability is required, for example, when routing ISDN-PRI calls to AT&T
(4ESS). If the prefix digit 1 is not suppressed, then the 4ESS rejects the call.

Prefix Mark 1 - Send a 1 on 10-digit calls, but not on 7-digit calls.

Prefix Mark 2 - Send a 1 on toll calls whether user dials 1 or not.
(For example, all 10-digit calls and 7-digit toll calls.) This requires a Toll
Table for the system to determine whether calls are local or toll.

Prefix Mark 3 - Send a 1 on all toll calls. Keep or insert the NPA
(from Dial Plan) to ensure that all toll calls are 10-digits. This requires a
Toll Table for the system to determine whether calls are local or toll.

Prefix Mark 4 - Always suppress the prefix digit 1. This capability is required,
for example, when routing ISDN-PRI calls to AT&T (4ESS). If the prefix digit 1
is not suppressed, then the 4ESS rejects the call.


A great teacher does not provide answers, but methods to teach others "How and where to find the answers"

bsh

49 years Bell, AT&T, Lucent, Avaya
Tier 3 for 39 years and counting
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