My VoIP provider is asking me to change the settings on my PBX in regards to my ARS access code. It's set to 9 however he has reported to me that 1 is outputed by our PBX.
We started dialing to the UK recently and while working out the kinks in the system, he told me that when we dial out to the UK; 9-01144-xxx.xxxx.xxx his system receives the following digits 1-01144-xxx.xxxx.xxx
The calls work fine, however he is requesting that I make changes on my PBX so that we stop passing 1 when we call out to the UK.
Is the ARS access code passing 1, how can I fix this? Can this be fixed?
Thanks,
GM
We started dialing to the UK recently and while working out the kinks in the system, he told me that when we dial out to the UK; 9-01144-xxx.xxxx.xxx his system receives the following digits 1-01144-xxx.xxxx.xxx
The calls work fine, however he is requesting that I make changes on my PBX so that we stop passing 1 when we call out to the UK.
Is the ARS access code passing 1, how can I fix this? Can this be fixed?
Thanks,
GM