ARS 11 Dial Emergency Short Code - Is the order Important? 1

[dsm600rr]

All,

I removed this short code and added it back to my ARS Table. It is now at the bottom, is the order important? I do not see a way to re-arrange the order to have the "11" Emergency Short Code back at the top.

ACSS

 

[Westi]

the order is not important as you can sort by any column and as long as you don;t have duplicates you are good to go.

I suggest to put a ; behind the 11 to add a pause (default 4 seconds) if you have digital lines
and also
add a SC 11x with feature Barred to kill the call if the 1 is dialed by mistake

Joe
FHandw, ACSS (SME)

Remembering intrigrant 2019

 

[dsm600rr]

Westi: Thank you for the suggestions. Like so?:

Also, not sure if it makes a difference or not, however I have a short code to disable a dial out code as well.

ACSS

 

[Westi]

Looks good

thanks for the star

Joe
FHandw, ACSS (SME)

Remembering intrigrant 2019

 

[dsm600rr]

Westi: Absolutely, thanks for the suggestions.

Just so I understand what these short codes are really doing, does the 11; pause the call for 4 seconds before connecting to 9-1-1?

Does the 11x drop the call if say 11 is dialed plus any additional digits?

ACSS

 

[critchey]

11; can be removed because you are dialing 9 to get to the ARS table. It was 9 to hit ARS, then 11 would = 911 and the 911 SC was actually for 9911.

11X needs to be changed to 911X since you don't use 9 to dial out. What it does is if you dial 9+11+any more digits it will drop the call because most likely you misdialed. This misdial happens a lot more when you use 9 to dial out... people dial 9 to dial out then 1 for before area code it is easy to hit 1 twice.

The truth is just an excuse for lack of imagination.

 

[Westi]

the combination of 11; and 11x will prevent people from double dialing the 1 for LD and continue to dial after dialing for example 9112125551234 and keep going after the 11. The double tabbed 1 is no longer causing issues with this entry.
I put that into all systems with digital trunks and even with analog lines I put it in just in case they don't see the 911 in the beginning when dialing.

@Critchey we were talking only about the ARS entries, the system SC is 9N - dial - N - ARS ID
the 9 for dialout and then the ARS entry of 11 would dial 911 immediately and get the emergency services to your doorstep with a bill. if you have 911x in the ARS (and no 911) then you can never dial 9 - 911 again so careful with that.



Joe
FHandw, ACSS (SME)

Remembering intrigrant 2019

 

[dsm600rr]

So just to be clear, most of my customers request to disable a dial out code, such as 9 - so they just dial the phone number as they would say on their cell phone.

So I did some testing with the short codes.

When Dialing 11 and a phone number, the call does get barred.

When Dialing just 11 and waiting, it seems like it connected to 9-1-1 sooner than 4 seconds, more like 2.

ACSS

 

[TouchToneTommy]

Since you're not dialing 9 for outside access, remove the 11; entry
No one is going to dial just 11 and expect to reach 911
But keep the 911;/Dial Emergency/911 entry, so when they dial 911 they get 911
Keep the 911X (or 911N) entry, so if they dial a telephone number starting with 91 and they fat-finger the 1 and end up dialing it twice, the call is blocked.

Personally, I don't start extension or hunt group extensions with 1, keep 9N dialing, but also do 1N/Dial/1N/50:Main to allow dialing 1+ArecCode+TelephoneNumber for domestic (US) calls

 

[Westi]

I am with TTT on this one
if you don't dial 9 then the 11 makes absolutely no sense being in there.

Joe
FHandw, ACSS (SME)

Remembering intrigrant 2019

 

[critchey]

Hey now didnt I say to remove 11; earlier? lol

The truth is just an excuse for lack of imagination.

 

[dsm600rr]

11; is gone gents lol. Thank you.

ACSS