aria tui and deleted voicemail messages still offered when one logs in

[ayavauser]

MM3.1 with exchange - using ARIA tui when one deletes a voicemail via the handset - it is then removed from Outlook ( does not even show up in deleted items )

yet when you check voicemail again

option 1 - review

option 1 voice

if you log back in it will still be offered as deleted

press 4 to play
press 5 for envelope info
press 6 to copy
press * to skip
press # to skip

how long will the message still be offered as deleted

does anything have to be done on the MAS to purge deleted messages

cheers: )

ayavauser

 

[ayavauser]

checked the MAS and " enable confirmation before deleting messages " is default value cleared

per docs :
when cleared , deleted messages can still be reviewed during the same session but this is not the case as I have disconnected from the system several times and still hear the old messages

cheers: )

ayavauser

 

[ayavauser]

checked off " enable confirmation before deleting messages " _ it may be a case where the end users are still lgging into voicemail even though they have no new messages ( don't ask )

my thoughts are :

ARIA TUI

If you have no MWI light / email attachment - why are logging into your voicemail - perhaps they are tying to get to saved messages and are confusd with the offer of a deleted message

message order being played -

new _ there are none
deleted _ plays deleted ( # to skip )
saved _ plays saved


just not sure how long they will be offered deleted messages before the system will purge

ayavauser

 

[KenMeans]

You need to set the delete on exit in the subscriber options. If it is unchecked then they will never be removed

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[ayavauser]

Thank you Mr. Means - I did find it after a while as mentioned in subscriber Options

its just that nobody has ever asked for this in the past and its never been an issue behind exchange before - just thought " confirmed deleting of message " in VMSC was all I needed as I tick this off anyway

again thank you as always !!!

Cheers !




ayavauser