Argh... VM Pro

[mrchris]

So disregarding the previous post, I'm still fighting with this dang vm pro box.

Very simple setup, added a module for the auto attendant and set it as the destination in the incoming call routes. Easy Peasy, at least I would think... No matter what I do, all I get is a "welcome to IP Office, please enter your extension number"

I can listen to the prompt, works fine, simple AA, start action>menu with 2 choices> transfer to ext. I've been dinking around with this for hours and followed about 10 different posts on doing this and nothing works.

 

[hairlessupportmonkey]

you MUST have the ICR match exactly the spelling and capitalisation as the module

so if you module is called AA then your ICR should be VM:AA and not VM:aa

ACSS - SME

 

[mrchris]

It is, and I've retyped it a dozen times... restarted the vmpro box multiple times.. I've no expert at these beasts but I've setup a few of them here and there and never had issues like this. Gonna drive me to drink..

 

[Bas1234]

Did you save/make live the module in VMPro? Are you sure the IPOffice is connected to the right VMPro? Go in the Manager and set a static IP address of the VM server instead of 255.255.255.255 Also like HSM mentioned point the incomming call route to VM:<module name> but it needs to be an extact match. so if the module is named MainMenu the incomming call route goes to VM:MainMenu including the VM:

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[SYQUEST]

Well you might want to post a print of the ICR, etc. for another pair of eyes to see. They may catch something you haven't.

....JIM....

 

[hairlessupportmonkey]

99.9999999% of the time VM Pro just works.

ACSS - SME

 

[mrchris]

FWIW its an older SOE version of IP Office. vmpro box blew up and just loaded their existing software back up on a new box. IP address is set to the right IP, and its working on some levels. I can record greetings for each extension, leave and check messages etc.

But nothing in the modules, start points, etc works at all. I'll get a print out when I return there tomorrow. Gave up for the night.

 

[Bas1234]

Try add/remove programs on the VMPro server then repair VMPro.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[mattKnight]

Are you sure that your module edits have been made on-line?

Look in the LH bottom of teh VMPro client status bar. What does it say there?



Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[tlpeter]

Sounds like a vmpro config fault.
No need to reinstall.
Or did you RDP in to the machine?


BAZINGA!

I'm not insane, my mother had me tested!

 

[mrchris]

Haven't gone back up there yet... No rdp to the pc, local login..

But there isn't anything that says online or offline

 

[tlpeter]

Go to the left top.
There is says:

Voicemail-Pro-Client offline or online


BAZINGA!

I'm not insane, my mother had me tested!

 

[kholladay]

Didn't say that in really old versions did it? Or maybe it did and I never paid any attention.

Kyle Holladay
ACSS SME Communications
ACE Implement: IP Office
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[tlpeter]

Kyle, you are right.
It is not there in 3.2


BAZINGA!

I'm not insane, my mother had me tested!