Are Vectors Licensed??

[gringotektips]

Hi Guys,
S8300 version 5.
This will be a new install. My question is, are Vectors lisensed or are they included?

Thanks in advance

 

[mikeydidit]

In the "disp sys cust" you will see (around page 6) call center optional features. These are the options features (call center related) that you have to have turned on. Not sure what it is now, but it originally cost us $11,000 to have vectoring (basic) turned on.

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- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953

For the best response to a question, read faq690-6594

 

[Mitch672]

different features are enabled/disabled, depending on the call center you have. Let me tell you, Call Center Elite, costs $750 or so per agent, so it depends on how many agents and what platform, you could easily be talking $25-$30K depending on the switch type/and CM load

AVAYA Certified Specialist

 

[gringotektips]

Thanks for the information and your time guys..

 

[g3rguy]

Basic vectoring comes standard. You also get the basic call center agents but not EAS right out of the box. I just put a new system in last week and it came standard. This site doesnt even have a call center. I use the vectoring for my Rightfax and after hour call routing.



Logged-In ACD Agents: 150 0

Logged-In IP Softphone Agents: 150 0
Logged-In SIP EAS Agents: 0 0
(NOTE: You must logoff & login to effect the permission changes.)

Call Center Release: 5.0

ACD? y Reason Codes? n
BCMS (Basic)? y Service Level Maximizer? n
BCMS/VuStats Service Level? y Service Observing (Basic)? y
BSR Local Treatment for IP & ISDN? n Service Observing (Remote/By FAC)? y
Business Advocate? n Service Observing (VDNs)? n
Call Work Codes? n Timed ACW? y
DTMF Feedback Signals For VRU? n Vectoring (Basic)? y
Dynamic Advocate? n Vectoring (Prompting)? y
Expert Agent Selection (EAS)? n Vectoring (G3V4 Enhanced)? n
EAS-PHD? n Vectoring (3.0 Enhanced)? n
Forced ACD Calls? n Vectoring (ANI/II-Digits Routing)? n
Least Occupied Agent? n Vectoring (G3V4 Advanced Routing)? n
Lookahead Interflow (LAI)? n Vectoring (CINFO)? n
Multiple Call Handling (On Request)? n Vectoring (Best Service Routing)? n
Multiple Call Handling (Forced)? n Vectoring (Holidays)? y
PASTE (Display PBX Data on Phone)? y Vectoring (Variables)? n
(NOTE: You must logoff & login to effect the permission changes.)

 

[gringotektips]

Thanks g3rguy.