Yes, there are very good senior technicians here that can, and do, help as many problems as possible. I have just returned from a 10 day vacation, so i have not seen your post.I am a service authorized tech for HP, Xerox, IBM, Lexmark, OKI, and other odd stuff. If we cant help, we will try to get you to the right info. try again!
"Impatience will reward you with dissatisfaction" RMS Cosmics'97