We have MORE toys than users - provided, they are not new but an evolutionary line of computers. I guess when the company makes tons of money, computer equiptments are simply "office supplies". We have a different mentality here, that users are "our customers" and should be treated with high respects, regardless how incompetent they are in computers, as long as they keep "their" customers happy, they get a second computer, a blackberry handheld + cellphone, Treo, whatever is the trend.
At the same time, some techs left, and these positions never refilled since there is no need; thus, this post.