Arcserve tape drive error "This is a shared device..." 4

[Barkey]

After applying SP4 to Arcserve 2000 jobs are not running due to the following error which is given when trying to view the tape drive under devices:

"This is a shared device on a distributed server and the tapeengine is unable to connect to the primary server. Please make sure that tapeengine is running on the primary server."

There was a previous reference to this (thread478-566376) but I was wondering if there was a fix rather than needing a reinstallation.

Have already applied patch QO39924 but to no avail.

Any help would be appreciated.

 

[SjrH]

Hi,

On the server where the tape device is attached, stop the tape engine, run regedit, and navigate to the following key :-
HKLM / SOFTWARE / COMPUTERASSOCIATES / ARCSERVEIT / BASE / TAPEENGINE and add a key called CONFIG. In the CONFIG key, add a REG_DWORD variable of EnableSharedDevices with a value of 1.

Rgds

SjrH - Data Security Storage & Availability Specialist

http://www.sjrh.co.uk

 

[Barkey]

Absolutely fantastic. Thanks very much indeed.

 

[BigFinn]

That is bloody fantastic.

Thank you very much!

BF

 

[FergDub]

Thanks you very much for this tip. Absolutely fantastic. I have been nagging Dell support for months looking for a solution to this problem

 

[globetrotter0]

Thank you thank you thank you...I've been fighting with this issue for weeks now. Worked like a champ!

 

[mal101]

What can I say! Sod all on the CA site. Thanks very much.