Arcserve Manager Crashes / Closes

[mrtoledo]

I am running Arcserve 2000.(SP4) The Arcserve Manager application randomlly hangs for a few seconds, then shuts down on it's own. There are no errors or entries in the event log.

I have had it happen while modifiying a job, checking a job status, and viewing the logs. There seems to be no pattern to this.

Any help would be appreciated.

 

[ARCguru]

What if you reinstall the manager? Install the Manager on another machine and connect to it remotely? If it is the same then the database is corrupt.

 

[tischler]

I had this same thing happening to me, CA support helped me resolve. I was told that it was the Job Queue. Trying to remember exact fix.. I believe they had me to stop database engine, close manager and maybe RPC server as well. Then go to the /Arcserve folder and rename the 00000001.qsd folder to *.old, then open back up Manager and restart services and engines and it would give you a "new" job queue and issue was resolved. Hope I remembered the exact steps. Please forgive its been a while, my memory is slipping.

 

[cfalcone17]

tischler -
That sounds just like what I needed to do to get mine from crashing so much. To stop it completely, I upgraded to build 1100 (SP 4 I believe).
Hope this helps. Christopher *
We bring the mis-manage to MIS Management.

 

[LeoVilla]

HI, I have almost the same problem when i am modifying a job that has Netware client Agents, the job gets corrupted and the management console shuts down. I was doing a lot of troubleshooting and it seems to be a bug. I wrote down the steps i did at console and it hangs always at the same point.
The working enviroment is AS2000 Sp4, Console on W2K WS.

 

[DebiJo]

I'm having a similar problem on an Arcserve 2000 SP3 install on an NT server. Anytime I modify a job, it will close giving me a Dr. Watson error. Nothing shows up in the event viewer. I have initialized databases and uninstalled and reinstalled the product.

Thanks!
Debi