ARCserve error N3941 - Invalid File

[dhorger]

I'm trying to restore a file from tape using ARCserve 2000. According to the log, the file was backed up successfully, but when I try to restore it I get the message "Error N3941 Skip File - File marked as invalid" and the backup job cancels. I really need this file, but CA didn't give me any hope of getting this one off the tape. Does anyone have any idea how to get this one back? There might have been some corruption of the file on disk prior to backing it up.

 

[Cyklops]

Try to restore the complete session the file resides on using the restore by backup media option. See what you can get from here.

regards

 

[ArcserveNT]

-- Check the Arcserve System Account make sure it has all the neccessary rights.
-- Then checks make sure Arcserve has permissions over this directory.
-- In the backup options, retry tab: Checked the retry box after.

-- In any case, apply SP 3:

http://support.ca.com/Download/patches/asitnt/QO05692.html

 

[dhorger]

I did restore the complete session and was successful in getting back all messages but this one, so it's not a rights issue.

I'll try SP3 and see if that helps. Thanks for the suggestions!