Arcserve: Domino Agent: Can't see databases under directory links

[bfebrian]

Dear experts,
I'm using ArcServe R11+domino agent with lotus domino R8.02 under windows 2003.
I just realize that arcserve can't see database that I put under directory links.
About a month ago, I added another harddisk, and move some of the email database to the new harddisk, because I don't want to change anything, I just added a directory link pointing to the new harddisk.
Now, when I try to backup individual mail database, I can't find the mail databases under directory link in arcserve.
I'm not sure if this a bug or misconfiguration.
is there any solutions?

TIA

 

[davidmichel]

There can be a lot of things that can cause this.

Here is the update pages for 11.0 & 11.1.

https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/4536/11/4536_11-patchindex.html

https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/4536/111/4536_111-patchindex.html

ck for updates on the Notes side.

Make sure security used has full permissions to Notes on the other system.

Other than that there is not much I can do, so if it still does not work consider not putting it on the other volume, contacting CA support, or upgrading to version 15.

 

[bfebrian]

Hi David,
Thanks for your reply.
I'm planning to upgrade the arcserve to R11.5, it might solved the problem. I tested in my development machine, it can see databases under directory links.
Should I removed the R11.1 first before install the R11.5 or I can just upgrade over the old version?
Thanks

 

[davidmichel]

Upgrade so it can migrate the data such as database, jobs, logs to the new installation.