Arcserve cannot start tapeengine

[davidov291]

Hi,


I have Acrserve on a windows 2000 server with the HP Surestore DLT 80. This always worked, however after a nasty virus that kept rebooting all computers on the network, this is the error i get when I try and start up arcserve again.

When I try to assign the device in teh wizard it sees the device however the assign button is greyed out. However I can erase and format on the tape.

I have no idea on how to resolve this


Thanks anyone who can help

 

[vschumpy]

Hmm - is it possible the installation was corrupted by the virus ? Have you tried re-installing and re-patching the installation ?

If this is a standalone drive then you don't need to run device configuration or use the assign button (it is for libraries only).

 

[speshalyst]

Hi,

Is the HP tape unit and single drive unit or a changer.. if it is not a change u need not have to run the device config.

Ensure you have RSM disabled.



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