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Arcserve Alert not working when upgraded from workgroup to advance edi

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Feb 19, 2002
363
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having used Arcserve for nearly 2 years I have the following annoying problem

When previously using Arcserve 2000 WORKGROUP edition I had no problem getting an alert message via broadcast to my pc and a 1 page summary print job

Have upgraded all sites to arcserve 2000 ADVANCE server edition the alert does not send a print job anymore, but it still sends a broadcast. IT contacts at the sites require the automatic print out every morning, they don't/can't go to the server and print it off manually

I have been able to get a printout via the alert manager but it gives less info than the alert printout (via Backup -> options -> Alert tab).

Basically I would like to get the alert print job via the backup -> options method as this gave more info

The server mixes are NT4 with SP4 or SP6, win2000 SP2 and all using arcserve advance edition most with arcserve sp3 added.

Cheynee alert service is started as well as all other arcserve services

any hints/soultions etc would be apprecaited
 
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