Arcserve 7 with Client Agent for XP & .NET

[2know]

I am running Arcserve 7 on a Netware 6 server and was successful at backing up a W2K PC with the Arcserve Windows 2000/NT agent.

I recently replaced that W2K PC with an XP Pro SP2 PC. I quickly realized that the XP firewall may give me some trouble so I did some research and found the XP & .NET agent that I should be using and also found a list of Port numbers that may need to be an “exception” on the XP firewall (Ports 6050, 6051, 41523 & 41524).

At this time I am able to ADD the “object” as an Arcserve client with correct IP address, login to that client, create and submit a job successfully for that client.
The problem is when I run that job I get the E1146 Error (failing to connect to the workstation). Any Ideas???

 

[vschumpy]

You need the special AS2000 XP agent from here:

http://supportconnectw.ca.com/public/storage/infodocs/xpclient.asp

This was not on the product CD. This is the only special agent for AS2000 that was ever supported on XP.

 

[2know]

Thanks for the link. However this is the client version that I am already using. Two things I notice that I'm not sure make a differance are...
1.) When I create/modify the backup job, I can see the local drive on the client workstation via the static IP address & select whatever I want to backup (this is a good thing) but when I submit the job and run it, I still cannot "login" to the client. It still asks if the client is loaded. (this is a bad thing).
2.) I cannot "auto discover" the workstation with the agent loaded on it.
Any thoughts would be great.

 

[vschumpy]

There are some additional suggestions in this document:

http://supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=TEC341621

... Although aimed at host server, it'd be worth trying some of these on the remote client.

I presume you have the AS2000 host server patched up to SP5 right ?

Also on the client agent setup in the host server, check the box for 'Use Computername Resolution' instead.

Check that the host is pingable from the client and vice-versa, and that it resolves the expected hostname/address.

 

[2know]

vschumpy,
Thank you for your help!

AS2000 was patched up to SP5.
I could ping "names" in both directions but still could not auto discover or backup by name resolution.

The fix was in your link...

http://supportconnect.ca.com/sc/redir.jsp?reqPage=search&searchID=TEC341621

After using Method 1 I am now backing up my XP SP2 PC

Thanks Again