ArcServe 7 + AlertManager 4, cant send testmail :-(

[Woelkchen]

Hello,
our Server 1: ArcServe 7, AlertManager 4.0, Windows 2000 Server, Outlook 2000 SR-1
our Server 2: Windows 2000 Server (domain), Exchange 5.5

service account for AlertManager is the domain-administrator, exchange account is administrator, too
when i try to send a test-email there is the following in the activity log of AlertManager "failed to send email (-2147220478)" but i dont know why?

My AlrtExch.log says the following :
[EXCHPSTR.DLL]
[EXCHPSTR.DLL] ======================================================================
[EXCHPSTR.DLL] Log For: 08-12-2003 @ 14:20
[EXCHPSTR.DLL] ======================================================================
[EXCHPSTR.DLL]
[EXCHPSTR.DLL] DLLMain() - DLL_PROCESS_ATTACH
[EXCHPSTR.DLL] ***********************************************************
[EXCHPSTR.DLL] Got registry entries 'ExchServerName' and 'ExchMailboxName'
[EXCHPSTR.DLL] MAPI Major Version == [1]
[EXCHPSTR.DLL] Inside InitMAPI40()
[EXCHPSTR.DLL] DLLMain() - DLL_THREAD_ATTACH
[EXCHPSTR.DLL] MAPIInitialize() - Success
[EXCHPSTR.DLL] LogonUser( User=[Administrator], Domain = [D555561P] ) Error=[0]
[EXCHPSTR.DLL] LogonServiceAccount() - Success
[EXCHPSTR.DLL] ImpersonateLoggedOnUser() - Success
[EXCHPSTR.DLL] ImpersonateServiceAccount() - Success
[EXCHPSTR.DLL] g_poster.InitMAPI(1) - Success
[EXCHPSTR.DLL] MAPIAdminProfiles() - Success
[EXCHPSTR.DLL] IProfAdmin::CreateProfile(Alert MAPI Profile 474D227E) - Continue [0]
[EXCHPSTR.DLL] IMsgServiceAdmin::AdminServices() - Success
[EXCHPSTR.DLL] Error adding the service [8004010F]
[EXCHPSTR.DLL] IMsgServiceAdmin::GetMsgServiceTable() - Success
[EXCHPSTR.DLL] HrQueryAllRows() - Success
[EXCHPSTR.DLL] Cannot find the Exchange Server Message Service in the profile [Alert MAPI Profile 474D227E]
[EXCHPSTR.DLL] FreeProws() called
[EXCHPSTR.DLL] pServTable->Release() called
[EXCHPSTR.DLL] pServAdmin->Release() called
[EXCHPSTR.DLL] pAdmin->Release() called
[EXCHPSTR.DLL] Returning nReturn from end of EnsureAlert...() [FFFFFFFE]
[EXCHPSTR.DLL] MAPI Major Version == [1]
[EXCHPSTR.DLL] MAPI Uninitialized
[EXCHPSTR.DLL] MAPI Major Version == [1]
[EXCHPSTR.DLL] Inside InitMAPI40()
[EXCHPSTR.DLL] DLLMain() - DLL_THREAD_ATTACH
[EXCHPSTR.DLL] MAPIInitialize() - Success
[EXCHPSTR.DLL] LogonUser( User=[Administrator], Domain = [D555561P] ) Error=[0]
[EXCHPSTR.DLL] LogonServiceAccount() - Success
[EXCHPSTR.DLL] ImpersonateLoggedOnUser() - Success
[EXCHPSTR.DLL] ImpersonateServiceAccount() - Success
[EXCHPSTR.DLL] g_poster.InitMAPI(2) - Success
[EXCHPSTR.DLL] MAPIAdminProfiles() - Success
[EXCHPSTR.DLL] IProfAdmin::GetProfileTable() - Success
[EXCHPSTR.DLL] HrQueryAllRows() - Success
[EXCHPSTR.DLL] Profile Listing - Begin
[EXCHPSTR.DLL] Alert MAPI Profile 474D227E
[EXCHPSTR.DLL] Profile Listing - End
[EXCHPSTR.DLL] Found profile [Alert MAPI Profile 474D227E] - Terminated Profile Listing
[EXCHPSTR.DLL] Calling MAPILogonEx() with profile [Alert MAPI Profile 474D227E]
[EXCHPSTR.DLL] Returned from MAPILogonEx()
[EXCHPSTR.DLL] MAPILogonEx() - Success
[EXCHPSTR.DLL] MAPIAdminProfiles() - Success
[EXCHPSTR.DLL] Calling pAdmin->DeleteProfile(Alert MAPI Profile 474D227E)
[EXCHPSTR.DLL] Returned from pAdmin->DeleteProfile()
[EXCHPSTR.DLL] pAdmin->DeleteProfile - Success
[EXCHPSTR.DLL] Calling GetMsgStoresTable()
[EXCHPSTR.DLL] HrQueryAllRows()...
[EXCHPSTR.DLL] No rows in the message store table
[EXCHPSTR.DLL] DLLMain() - DLL_PROCESS_DETACH

Can anyone help me :-?

 

[Woelkchen]

Okidoki,

i got a solution. there was an error in my MAPISVC.INF (C:\winnt\system32\). It was a wrong file, i replaced it with the one from (german OS) c:\programme\gemeinsame dateien\system\mapi\1031\NT\. Now it works.