ARCserve 2000 with Dell PowerVault 122T backup tape drive

[bongtz]

Currently our company is using the ARCserve 2000 (installed SP4) and Dell PowerVault 122T backup tape drive as a storage backup device. MY problem is : -

This Dell PowerVault 122T backup tape drive can insert 8 backup tapes at the same time. After I do the calibration and detecting on the 8 backup tape, the ARCserve 2000 only managed to show one backup tape. Any setting i need to set in the ARCserve?

 

[mohamdr]

This a normal behavoiur since you have only one drive you will be able to run only one job regardless of the number of slot you are having.

 

[kowboy]

Does ArcServe see your device correctly? Under device manager, expand the scsi adapter that your 122t is attached to. It should say Dell PV122T or something like that. Highlighting the device should show you all of your slots. My server correcly identifies our PV132T and shows all 20 slots. If it does not see it, there is a new device support update available at the following link:

http://support.ca.com/Download/patches/asitnt/arc_eng_menu.html

You have to install service pack 5 before you install this device patch which can be obtained from the same place. **NOTE** If you install service pack 5 on your ArcServe Server, you have to install service pack 5 on all the machines that have a client agent as well per the release notes. All of my client agent SP5 upgrades asked for a reboot. After you install the device patch, run the device configuration wizard again to correctly identify your PV122T

 

[bongtz]

Hi Kowboy,

For you information. My ARCserve Server is running Windows NT Server.

 

[davidmichel]

bongtz,

Kowboy is talking about ARCserve SP5, not NT 4.0. Did you even look at the link he provided? Those updates have all the fixes as well as the enhancements in them so the first thing to check is that you are up to date.

 

[bongtz]

davidmichel,

The link that Cowboy provided is longer available

 

[davidmichel]

Channel customers go to esupport.ca.com and registry.
Enterprise customers go to supportconnect.ca.com and register.

The downloads are only available once you login.