ARCserve 2000: Will Not Back Up all Registry Files

[tapemeister]

I have this product and have it up to SP 3. I am backing up both Windows NT 4.0 and Windows 2000 machines.

The backup scripts, which are custom created, (not done through the Wizard), appear to be identical in configuration as each other.

I have all drives and the Registry Files clicked on to be backed up. All of my W2K machines backup the registry files. Only a handful of the Windows NT 4.0 machines back these up. I have created screen dumps and have compared the two and do not find a difference.

Any help will be appreciated as usual.
Thanks

 

[CCSSLP]

First, in ARCserve Server Manager, select "backup registry key details when entire node selected." If that doesn't fix, go to the registry on the NT4 clients: client agent\parameter add or modify the registry key BackUpRegistryAsVal to 1. If that doesn't fix the problem, try applying QO15557 which addresses this specifically. If that still doesn't work or stops working, (it worked for a short time for me,) then expand each NT4 agent, deselect and re-select a directory. This sets the box for the agent to only half selected and forces the registry to back up.

Good luck!