ARCserve 2000 SP4 + hotfixes 1

[Ourcup]

QO20824 AFTER CRASH, PREV RUNNING JOBS SHOW ACTIVE (ASCORE.DLL)
QO22840 EXCHANGE CUMULATIVE BRICK LEVEL UPDATE (Dbaxchg2.DLL)
QO19666 FIX REGISTRY KEY HANDLE LEAK (aslog.dll)
QO27941 ARCSERVE CAN NOT RECOGNIZE NEW INSERTED MEDIA (asbackup.dll)
QO23827 LOCAL BACKUP JOB HANGS savcfg.dllQO27928 CUSTOM SCHEDULED JOB CAN NOT APPEND TO TAPE (astask.dll)
QO28915 DEVICE SUPPORT
------------
Since applying above fixes we have experienced the following problems on a select handful of some 22+ servers (once a problem has returned it remains to haunt for months despite around the clock fixing & manually checking logs because the Enterprise Reporting is random at best):

Appeared to fix jobs crashing for no apparent reason (though always around 'documents&settings' - this error has now come back to haunt us.

jobs not stopping - fixed then back to haunt

blank job logs for successful backups but may or may not include bricklevel logs (Activity log is fine)

W3831 Unable to find any media & W3832 Unable to find a blank media - erasing media will allow job to run (This appears to be very new and is different from the 'Unable to recognize new media' problem in the hotfix above.)

Not backing up the Information Store with no errors or any dbaxchis activity in job log or activity log yet bricks work perfectly. Again, this is new (postSP4) problem for us but appears to be similar to preSP4 problem elsewhere in the forum (though that stated error 'unable to enumerate database)

(ARCserve)Database not backed up :E3511 Unable to begin database backup (EC=-1)
- Again, appears to be new, this happens at the very end so is not to bad but does cause the job to remain in ACTIVE state and will prevent other jobs from running without manually stopping then restarting Job (& DB engine for good measure)

Brick failed "E8601 unable to connect with client DBagentexch EC=402"

http://support.ca.com/techbases/asnt/16040.html

- Support doc is utter tosh - A reboot of both Exchange & ARCserve boxes appears to be the only way to get rid of this much underdocumented error.

 

[databasebaba]

The problems you have is a USER problem. I think you are not installing the agent from the proper CD.

Follow the following steps,

1)Uninstall the arcserve backup agent for MS Exchnage on the exchnage server

2)Download Sp3 from the URL given below,

http://support.ca.com/Download/patches/asitnt/QO05692.html

3) Use winzip and Extract Sp3 .
4) After its extracted you will have a folder called Exchnage.DBA
5) Use setup under the exchange.DBA folder and install the agent
6) Then apply sp4 for exchange agent

For the database problem follow the URL,

http://support.ca.com/techbases/as2000/as2k-1521.html

This is basically a version problem.
Do the following and get rid of problem.

Lets not blame someone when we have a problem.

DatabaseBaba

 

[Evilbart]

heck yeah, finaly a post that gets me somewhere

thanx a lot databaseBaba !!!!!!!
en ourcup for mentioning most of the problems we are having on 60+ backup servers

/Bart

 

[JohnARigali]

(I originally posted this in another thread, but it seems relevant here as well.)

A few weeks ago our backup job began failing. Most of the failures were due to E3714 "Unable to write to media" but a few were due to W3831 "Unable to find any media". I had stashed some data on our server just before the failures began -- and this pushed the size of the data backup selection over the limit of our tape drive. I deleted the data that I stashed (it turned out to be corrupt, so I no longer needed it), and the errors went away.

I've noticed that ARCserve sometimes creates an entry in the activity log just prior to either of these errors instructing the user to insert another tape. (This only happened once on our server.)

OUR CONFIGURATION
controller: Initio INI-A100U2W PCI SCSI
tape drive: Seagate STD624000N (12/24GB DAT)
OS: Windows 2000 Server SP2 + Security Rollup Package
software: ARCserve 2000 7.0 Advanced Edition (Build 1086)

John Rigali
Systems Engineer
PC Specialists John Rigali
Systems Engineer
PC Specialists
john@computica.com