We are running Arcserve 2000 build 1050 on an NT4 sp6a server. Back up jobs seem to run fine for about a week after running the Dbdefrag utility against the astpsdat database. Our pruning process is set to seven days, this job is scheduled to take place at 3am each morning. After a week the pruning process doesn't seem to start until the first user logs on in the morning(ca 0730hrs). I'm new to Arcserve and could use some help big time. I have sourced the technical support document from Computer Associates: How to Maintain the ARCserve 2000 database. Should I be running more of these utilities, or do my symptoms suggest another problem?
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ARCserve 2000 inconsistent execution of jobs
- Thread starter dogorello
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Guest_imported
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- Jan 1, 1970
- 0
Make sure all of the ARCserve services are set to log on system account.Make sure you have an administrator as the ARCserve System account (found in ARCserve server admin) and ensure he has the following advanced rights
- Log on locally
- Act as part of the operating system (VERY IMPORTANT!!!)
- and log on as a service (important as well!)
Once ARCserve has all this set you should be right, and scheduling should be spot on.
Good luck and let me know if this helps
guru - brightstor@hotmailc.om
- Log on locally
- Act as part of the operating system (VERY IMPORTANT!!!)
- and log on as a service (important as well!)
Once ARCserve has all this set you should be right, and scheduling should be spot on.
Good luck and let me know if this helps
guru - brightstor@hotmailc.om
- Thread starter
- #3
Thanks for this. I've verified that everything is set up as you decribe - it is. Our server seems to lock up before the pruning arcserve database operation. Even bringing up the server log on screen seems to free things up and the pruning process then seems to take place. I have reinitialised the database but this seems to have made no difference.
Guest_imported
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- Jan 1, 1970
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Do you have any CAT or TMP files in the temp directory located in the arcserve directory? I am sensing that there is a problem with the database, either its not installed properly, or its simply corrupted. Has the backup ever worked before?
If pruning is set to prune all older than seven days, then there should be a pruning job daily which will take care of that condition, it wont occur weekly which is from what I understand of what you have written initially. Also, try to make sure the prune does not occur during a backup job.
Try re-initialising the whole database, and setting the pruning job to sometime in the day. Also, let me know about those CAT and TMP files...
guru - brightstor@hotmail.com
If pruning is set to prune all older than seven days, then there should be a pruning job daily which will take care of that condition, it wont occur weekly which is from what I understand of what you have written initially. Also, try to make sure the prune does not occur during a backup job.
Try re-initialising the whole database, and setting the pruning job to sometime in the day. Also, let me know about those CAT and TMP files...
guru - brightstor@hotmail.com
- Thread starter
- #5
Temp directory in arcserve directory is empty. I have run the following utility against all ARCserve databases.
dbcheck -a -L arcserve;admin;secret DBNAME
No database errors reported in any.
The backup works as I am able to find and restore files. Is it possible our problems are due to our server not being able for some reason to handle ARCserve processes? We rebooted the server with the ARCserve program on it on Monday and the back up job ran smoothly that night. It seems that all jobs run to a succesful conclusion but are stalling. This happens usually (but not always) at the point of Backing Up the Arcserve database before the pruning process.
dbcheck -a -L arcserve;admin;secret DBNAME
No database errors reported in any.
The backup works as I am able to find and restore files. Is it possible our problems are due to our server not being able for some reason to handle ARCserve processes? We rebooted the server with the ARCserve program on it on Monday and the back up job ran smoothly that night. It seems that all jobs run to a succesful conclusion but are stalling. This happens usually (but not always) at the point of Backing Up the Arcserve database before the pruning process.
Guest_imported
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- Jan 1, 1970
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hmmmmm, that is quite odd. When it is stalling, does it stall saying "updating arcserve database"? or actually while backing up the arcserve database? Check the activity log, are files being merged succesfully after every job? Are you getting any database errors in that log at all? If you are could you let me know the exact error + error condition (i.e. EC=***********)
Thanks,
guru - brightstor@hotmail.com
Thanks,
guru - brightstor@hotmail.com
- Thread starter
- #7
The stalls seem to occur immediately before the ARCserve database backup.
The Job Status activity log shows no errors.
Today I went into database manager and tried to expand a couple of Job records.
On all Prune Database logs I tried to expand.
No Log file available
I tried to expand a backup job record. Nothing displayed. The ARCserve manager was taking up 98% of cpu so I had to end the process.
Do you think this could be significant?
Thanks for your help. Much appreciated.
The Job Status activity log shows no errors.
Today I went into database manager and tried to expand a couple of Job records.
On all Prune Database logs I tried to expand.
No Log file available
I tried to expand a backup job record. Nothing displayed. The ARCserve manager was taking up 98% of cpu so I had to end the process.
Do you think this could be significant?
Thanks for your help. Much appreciated.
Guest_imported
New member
- Jan 1, 1970
- 0
Try a 'merge job' and then check the activity log, not the job log. There are quite a few logs so its confusing. The activity log is actually located above the queue in the job status screen. Check for errors or warnings there. Also, if there is still nothing, you might want to check that everything is being recorded to the activity log.
Go to server Admin and click on options, then under the job engine tab, look for the entry known as "Message type in activity log", make sure it is set to Notes Warnings and errors". If this is already set then let it be
Pruned logs are logs that are no longer in the database? You mentioned above that you can restore without a problem.... Which means that you can look through the information in the database (as you are selecting a file to restore) so I guess information is being written to your database.
But, if you attempt to expand the job records and you can't see information then..... hmmmmm? Technically you shouldn't be able to restore if there is no information in the database.... How many days is your database pruning set to? Are you sure that these records haven't been pruned?
Anyway, good luck,
guru
Go to server Admin and click on options, then under the job engine tab, look for the entry known as "Message type in activity log", make sure it is set to Notes Warnings and errors". If this is already set then let it be
Pruned logs are logs that are no longer in the database? You mentioned above that you can restore without a problem.... Which means that you can look through the information in the database (as you are selecting a file to restore) so I guess information is being written to your database.
But, if you attempt to expand the job records and you can't see information then..... hmmmmm? Technically you shouldn't be able to restore if there is no information in the database.... How many days is your database pruning set to? Are you sure that these records haven't been pruned?
Anyway, good luck,
guru
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