Hello:
I have a customer with Windows 2008 R2 standard and CA AS 12.5 SP1. Backups complete ok, but they can't open the manager console; it crashes every time. Server has all windows updates, CA AS has all of its updates.
This is what i get on the AS dump logs:
ARCserveMgr Exception Handler Ver 2.0(Re-ordered)
ARCserveMgr Build : 5860
Exception Time : Thu Jun 23 10:49:41 2011
Exception Cause : EXCEPTION_ACCESS_VIOLATION (attempting to _write )
Exception Flags : Noncontinuable exception
Exception Address : 6f271e01h
DLL/Exe that caused GP: C:\Windows\SysWOW64\mshtml.dll (From STACK Trace)
And this is what i get on app event logs:
Faulting application name: ARCserveMgr.exe, version: 12.5.5860.41, time stamp: 0x4b7fea43
Faulting module name: msxml6.dll, version: 6.30.7601.17514, time stamp: 0x4ce7b8eb
Exception code: 0xc0000005
Fault offset: 0x000012b0
Faulting process id: 0x2260
Faulting application start time: 0x01cc31bcb6b5d477
Faulting application path: C:\Program Files (x86)\CA\ARCserve Backup\ARCserveMgr.exe
Faulting module path: C:\Windows\System32\msxml6.dll
Report Id: 04655f17-9db0-11e0-8cb7-001a64b39ca8
Any help is appreciated.
Thanks,
Will
I have a customer with Windows 2008 R2 standard and CA AS 12.5 SP1. Backups complete ok, but they can't open the manager console; it crashes every time. Server has all windows updates, CA AS has all of its updates.
This is what i get on the AS dump logs:
ARCserveMgr Exception Handler Ver 2.0(Re-ordered)
ARCserveMgr Build : 5860
Exception Time : Thu Jun 23 10:49:41 2011
Exception Cause : EXCEPTION_ACCESS_VIOLATION (attempting to _write )
Exception Flags : Noncontinuable exception
Exception Address : 6f271e01h
DLL/Exe that caused GP: C:\Windows\SysWOW64\mshtml.dll (From STACK Trace)
And this is what i get on app event logs:
Faulting application name: ARCserveMgr.exe, version: 12.5.5860.41, time stamp: 0x4b7fea43
Faulting module name: msxml6.dll, version: 6.30.7601.17514, time stamp: 0x4ce7b8eb
Exception code: 0xc0000005
Fault offset: 0x000012b0
Faulting process id: 0x2260
Faulting application start time: 0x01cc31bcb6b5d477
Faulting application path: C:\Program Files (x86)\CA\ARCserve Backup\ARCserveMgr.exe
Faulting module path: C:\Windows\System32\msxml6.dll
Report Id: 04655f17-9db0-11e0-8cb7-001a64b39ca8
Any help is appreciated.
Thanks,
Will