Arcserve 11.5 - "converting connection protocol to named pipes..."

[Ratzebrock]

Hi community,

in our company we use Arcserve 11.5 to store our data, including exchange mailboxes and stores. We save 3 different store databases daily.
One of them will not be saved correctly for weeks. When i try to restore it, i cannot choose the database. All i cann see is a folder called "dcache.bi_" and when i open it i see folders called private and public. Normally i will see a folder called "shared mailboxes" with several subfolders and databases.
When i look at the joblog i see the errormessage "converting protocol to named pipes due to connection error" at the point when the job wants so start.
So i have no functionally backup of the complete store "shared mailboxes" that holds lots of user mailboxes.
Running an extra job that saves this store only wont also help.
Any suggestions?
Many thanks

 

[davidmichel]

First check Exchange to make sure it is fine.
Next check the Exchange DB Agent log.
Enable debug for it and reproduce the problem.
Instructions are in the agent guide or the faq section here.