Archive Issues

[stars]

We are running GW5.5 and installed SP2 about 3 months ago. Within the last few months, we've developed archive issues with some of our users. One user in particular who has an archive setting of 30-days has now lost all archived messages,even the cabinet folders are gone. In doing a search on archive, I was only able to find sent items with dates of 10/17 and 10/18 nothing else. Anyone have ideas on this. Other users are losing blocks of messages, one has lost 3 months, then it picks back up.

Thanks and
Happy Thanksgiving!
Stars

 

[jtomasone]

I have found that users who lost blocks of archives have inadvertantly selected auto delete instead of auto archive their email during that time. Check to see if this was selected.

 

[sobak]

Have you ran ofcheck on the users archive database? The archive file is actually a database and if there are errors within it the ofcheck utility will usually take care of it. Don't know other than that....

david e
*end users are just like computers, some you can work with...others just need a simple reBOOTing to fix their problems.*

 

[jtomasone]

Sobak.... you shouldn't run Ofcheck on GW 5.5 data. Should use GWcheck instead.

Janis

 

[sobak]

Okay my mistake, thanks for pointing that out. Unfortunately I have a tendancy to call them the same. Sure doesn't help others when I'm attempting to assist them. Thanks again for pointing that out.

david e
*end users are just like computers, some you can work with...others just need a simple reBOOTing to fix their problems.*

 

[jtomasone]

Sobak (David e) I do the same thing all the time. Novell likes to change things so that we really are screwed up. Hope I didn't offend.

Janis

 

[sobak]

Never offended :>) You're just keeping me on my toes...

david e
*end users are just like computers, some you can work with...others just need a simple reBOOTing to fix their problems.*

 

[Breezeman]

sometimes they inadvertantly change there path for the archive in the client. If they do this there can be a second archive out there. Check to see if they have two ofde8arc directories.