AR Statement reset

[IzakL]

Hi,

I am using Sage Accpac 200 ERP (Version 5.4A Service Pack 3).
We preciously used the Open Item method of printing statements and has recently changed to Balance Forward.

We have a customer who bought from us in 2003-2004. They have started trading with us again in 2010.

When I print the statement it shows all the transactions from 2003 upto and including 2010.

I have already tried the solution in this thread - thread631-1592492
I received a message stating that there were no information.

I would like to know if the following solution could be of help in my situation - thread631-1572724

Regards,
IzakL

 

[ettienne]

Have the old 2003 invoices been paid?

 

[IzakL]

Yes.

All transactions for 2003-2004 were paid.

The opening balance is Zero as at 01/07/2010.

Regards,
IzakL

 

[ettienne]

Run a statement for a date prior to 2010 and accept it, that should clear out the old transactions.

 

[IzakL]

I have already tried that, but get an error message.
"No information or such"

Unfortunetly, I am not at the office any more, and I can not recall the exact message.

That is why I think that I would have to follow the second solution thread (as per my first message).