Application Error

[shahdu]

Hi, We have a client server application (called PlanetFM) built on a sybase database. Currently, we can log onto the application but trying to run any reports or do anything within the app gives us this error:

ETBEngineErrors

1. Code: $FF9B, Category: $FF, SubCode: $9B, NativeError: 0
Not connected to a database
SQL Anywhere Error -101.
2. Code: $FF9B, Category: $FF, SubCode: $9B, NativeError: -101
Not connected to a database
SQL Anywhere Error -101.
Component :
Name :MainForm
Caption : Planet FM - Help Desk
Class Info : MainForm (Main)
Path to Component :
> Application (Forms)
Help Context Id : 0
User : ???????
Alias : Planet MDU
Application : \\......\PlanetFM.exe

I don't know where to start from because we have tried contacting the vendor who claim to know nothing about this and don't really want to know..