We have an application built for our central scheduling. The initial greeting allows callers to choose 1 for local scheduler or 2 for regional scheduler.
My problem is that if the caller does not choose either option they are routed to the attendant "0".
I have tried routing calls to Call Transfer blocks or just End block and still the calls route to attendant if caller does not choose an option 1 or 2.
Please help....not sure how long this has been going on, but for some reason I recall years back we chose to change the leader extension to a phantom dn instead of an acd if that makes any sense. I would think though that once the call pilot answers it wouldn't matter how the leader was built.
Thank you!
My problem is that if the caller does not choose either option they are routed to the attendant "0".
I have tried routing calls to Call Transfer blocks or just End block and still the calls route to attendant if caller does not choose an option 1 or 2.
Please help....not sure how long this has been going on, but for some reason I recall years back we chose to change the leader extension to a phantom dn instead of an acd if that makes any sense. I would think though that once the call pilot answers it wouldn't matter how the leader was built.
Thank you!
