Application builder external transfer 1

[Disallowed]

Greetings All,

We have a toll free number here that enters a callpilot application. The options given are 1 for english, 2 for french.

If 1 is selected, the application routes to an internal number and the call is completed.

If 2 is selected, it is supposed to route to another extension, which is NCFW to a LD number to our Quebec office.

If you call the extension that is NCFW to Quebec, it rings 4 times, then goes to VM on that number, which is correct

If you get routed through the application, it rings twice in the Quebec office. If the call is answered in those two rings, everything works properly.

If, however, the call is not answered in those two rings, the recorded message "Your call cannot be completed" is played, and the call is dropped. We need this to ring 3 - 4 times then transfer to VM on the remote system, similar to what happens if I call the NCFW number.

Given that the call can be transfered there if answered promptly, I don't expect it's an issue with permissions to transfer LD, CFXA, etc.

Any ideas?

Thanks in advance.

Disallowed

 

[johnpoole]

when it transfers via the opt 2, do a trac on the far end.. make sure the remote voice mail has the original dialed dn as a voice mail box of ext..

ring back and actual number of rings is not married.. if the far end can not give answer supervision then it may be rejecting the call and sending that back on the d.. i would look at the far end for the call rejected instead of the pilot.. if the call does get routed to quebec, then quebec will either transfer it to mail or reject the call due to not having permission to reroute to get answer supervision..

john poole
bellsouth business
columbia,sc

 

[Disallowed]

Thanks for the prompt response.

One of the problems we'll encounter is that the Quebec office is a small (2 or 3 person) office with just a 2 lines coming in from the local telco. They are not tied back to our switch in any way, and their system is controlled by their telco, who has been less than helpful.

Is there a way to check from my side what number is being sent rather than from their side what number is being received (though I realize the two may not be identical)

 

[johnpoole]

yes but it can be tough.. are you on a pri?

the ld 96
enl msgo x with x =to the dch that the call is using outbound...

john poole
bellsouth business
columbia,sc

 

[johnpoole]

do you have a single anaolg trunk you can use for testing? i might build one and try changing the ncfw to the acod of that.. just for a test..

john poole
bellsouth business
columbia,sc

 

[Disallowed]

OK, Analog line hooked up and NCFW'd

If I call the analog line directly, I get through. If I point the application at it, it bounces to reception.

If I LD20 and try to print the analog tn, I get error sch0805


Yes, we're on a PRI

The logging bit is a bit over my head. How do I determine which dch the call is using, where do I see the log file, and what are the implications of using enl msgo x?

Thanks again

 

[acewarlock]

OK, Analog line hooked up and NCFW'd
If I call the analog line directly, I get through. If I point the application at it, it bounces to reception."

Did you use 9 or the ACOD number?

you need to use the ACOD

----------------------------------------------------

If I LD20 and try to print the analog tn, I get error sch0805

SCH0805 Specified TN is invalid.

Your entering the wrong TN


Post the ACD your using.





This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[Disallowed]

I've seen the 9 vs ACOD discussion before, but unfortunately I'm not sure what that actually means. Is there an easy way to look up/access ACOD?

"SCH0805 Specified TN is invalid.

Your entering the wrong TN"

Oddly, if I build any analog TN with LD 23, then try to print it, I get this error. If I try to prt the DN, I get:

DN 428
TYPE ACDN

Does this make sense to anyone?

Thanks again

 

[tnphoneman]

TNs are not built in LD 23. That is for ACD queues. LD 10 is for analog sets.

 

[allenmac]

There is a timer defined in the CallPilot that is only accessible through the distributor tools application.

I don't recall the exact name of the timer, but it controls how long the CallPilot waits to detect answer supervision before it determines the transfer failed. The default value for this timer is around 18 seconds (~3 ring cycles), so calls answered before the timer expires are completed normally, but calls that are not answered are assumed to be failed transfers by the CallPilot.

 

[Disallowed]

Allenmac,

That seems to fit the bill perfectly. However, I'm not sure where to find the "distributor tools application". Any idea where this might be?

Thanks

 

[allenmac]

It is a tool on the callpilot server that is only accessible by a Nortel distributor. The username and passwords change on every release.

 

[acewarlock]

TThe number your CNFW to is not a DN on a TN it is an ACD Queue in LD 23.

Goto LD 23 and
REQ PRT
TYPE ACD
ACDN 428

and return till it prints and then post that here for us to see and then we may be able to give you a better answer.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[terrysdavid]

Allenmac, that's a good piece of advice. Actually we have a similar type problem. Appbuilder doesn't complete the call when transferring to another switch via a TIE. A recording is heard after three rings. Thanks I'll check that timer out!

 

[Disallowed]

Here's the paste for x260, which is where the 800 number goes. 333 is Callpilot. Currently the application forwards to x358, which is an actual phone forwarded to quebec. With any luck I'll change that to an NCFW once this is working.

TYPE ACD
CUST 0
ACDN 260
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 333
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5

 

[acewarlock]

Post the TNB for x358




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[Disallowed]

TYPE: tnb
TN 14 15
DATE
PAGE
DES

DES 014000
TN 014 0 00 15
TYPE 2008
CDEN 8D
CUST 0
FDN 333
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU 0000
LNRS 16
XLST
CLS UNR FBD WTA LPR MTD FNA HTA NDD HFD
MWA LMPN RMMD SMWD AAD IMD XHA IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDD
CFTA SFA MRD DDV CNID CDCD MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHA CLTD ASCD
CPFA CPTA ABDD CFHA FICD NAID BUZZ AGRD MOAD
AHA DDGA NAMA
DRDD EXR0
USRA ULAD RTDD RBDD RBHD PGND FLXD FTTU MCBN

RCO 2
EFD 333
HUNT 333
EHT 333
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 358 0 MARP
CPND
NAME Forward to Quebec
XPLN 17
DISPLAY_FMT FIRST,LAST
01 SCR 6358 0 MARP
02 SSU 0000
03 SCU 0220
04 RGA
05 AO6
06 CFW 16 91418xxxxxxx
07 MWK 333
DATE 16 JAN 2008

 

[acewarlock]

So 358 is where it is sent if they select option 2?

if this phone is for forwarding to Quebec you don't need anything like (MWA FNA HTA FDN HUNT) as it is Hard forwarded and those items have no effect.


DES 014000
TN 014 0 00 15
TYPE 2008
CDEN 8D
CUST 0
FDN 333
TGAR 1 -------------------chg to 0 or just X it
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU 0000
LNRS 16
XLST
CLS UNR FBD WTA LPR MTD FNA HTA NDD HFD
MWA LMPN RMMD SMWD AAD IMD XHA IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDD
CFTA SFA MRD DDV CNID CDCD MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHA CLTD ASCD
CPFA CPTA ABDD CFHA FICD NAID BUZZ AGRD MOAD
AHA DDGA NAMA
DRDD EXR0
USRA ULAD RTDD RBDD RBHD PGND FLXD FTTU MCBN

RCO 2
EFD 333
HUNT 333
EHT 333
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 358 0 MARP
CPND
NAME Forward to Quebec
XPLN 17
DISPLAY_FMT FIRST,LAST
01 SCR 6358 0 MARP
02 SSU 0000
03 SCU 0220
04 RGA
05 AO6
06 CFW 16 91418xxxxxxx chg 9 to acod of a copper trunk
07 MWK 333
DATE 16 JAN 2008




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[Disallowed]

OK, I've changed x358 to what I actually want to do. Instead of a phone, I've just created the ACD in LD 23

(Actually, Ideally, I'd just place the LD number in the transfer box in the application, but that seems to cause a host of other errors and this seems an easy enough work around)

As I understand it, this should take care of the MWA FNA HTA FDN HUNT and TGAR issues.

I've seen the 9 vs ACOD discussion all over the place. How do I determine the ACOD of a copper trunk?

x358 now show like such:

TYPE acd
CUST 0
ACDN 358

TYPE ACD
CUST 0
ACDN 358
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 91418xxxxxxx
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5

Thanks everyone for all your help

 

[acewarlock]

Do an LTM in LD 21 and it will list all your trunks and if you do a RDB also it will print all your Routes and they show the ACOD.

From the prints you may see some info in the DES that might say local cot or something like that.

It's really just knowing what to look for.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.