Hi all,
My Application Display shows around 2 to 3 calls on wait, whereas in my skillset display it shows me "0" calls wait and also around 30 agents on idle.
Has anyone faced similar problems before?.
Need some tips on troubleshooting.
I am using SCCS 5.0 with SU05.
Cheers,
My Application Display shows around 2 to 3 calls on wait, whereas in my skillset display it shows me "0" calls wait and also around 30 agents on idle.
Has anyone faced similar problems before?.
Need some tips on troubleshooting.
I am using SCCS 5.0 with SU05.
Cheers,