App bld. loop

[ttmk101]

I need some help on how to make an announcement repeat back to the main announcement after the user has made a key selection. I keep getting a loop message.

 

[grumpyone60]

You are going to get a loop message as long as the caller has the option to loop thru those 2 functions.

I suppose you could create a second function like the main function and send it there, but as long as functions hav ethe ability to go back to the original function, that is a loop.

 

[telebub]

I always disregard that loop message and save the application anyway. Never had an issue.

 

[ttmk101]

hi guys, where is that option? is it in the menu or in the separate announcements 1-9.

 

[DocVic]

My customers would shoot me if I ever looped a voice item. They want callers to make their selections and get to a body as quick as possible. They eliminated operators years ago and always expect the voice system to be as efficient. Yeah, right!

DocVic
Dedicated to Nortel Products till the end.
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[telebub]

If the recording states "to repeat these options press x", then just point that option back to the menu. If you don't want to loop it, then transfer it to a DN that points directly back to that application.

 

[ttmk101]

think I'll try the dial thru, sounds a lot cleaner.
thank guys