Hello All,
I have a license issue with a customer with CM 4.0.4
I installed a new AES server with System platform Version: 6.2.1.0.9
and AES version r6-2-0-18-0
Verint acr release 10.1 for voicerecording accepts only 4 channels to connect to, and i need 10.
This are the channels available in CM under API_A.
It seems that it is not possible to order 6 more API_A licenses for CM by avaya.
It is not a trusted application like CM5-->AES6.
According to the documentation i should downgrade aes to rel 6.1.1
This release should work with CM 4x.
i have enough licenses in aes but it won,t work between CM 4 and AES 6.2
Can someone tell me if downgrading will work?
Thx
I have a license issue with a customer with CM 4.0.4
I installed a new AES server with System platform Version: 6.2.1.0.9
and AES version r6-2-0-18-0
Verint acr release 10.1 for voicerecording accepts only 4 channels to connect to, and i need 10.
This are the channels available in CM under API_A.
It seems that it is not possible to order 6 more API_A licenses for CM by avaya.
It is not a trusted application like CM5-->AES6.
According to the documentation i should downgrade aes to rel 6.1.1
This release should work with CM 4x.
i have enough licenses in aes but it won,t work between CM 4 and AES 6.2
Can someone tell me if downgrading will work?
Thx