AP - payment stuck in error batch status

[bubblecup]

I am having an issue with the AP module in the payment batches. I created a batch and upon posting, it bumped out one of the payments and created an error batch with just the one entry (not sure why). The problem is, it's "stuck" in this status. I can't print a cheque because it thinks that a cheque has been printed already (and has assigned it a cheque number, and the 'print cheque' tab is not available).

So if i try to delete the entry, i get:

Description: Incorrect procedure. Check 13827 for entry 1 cannot be voided. To void a check the check status must be Printed or Posted With Errors.
Source: 13:43:27

When i try to delete the entire batch (it's just the one entry), i get THIS error message:

Description: Incorrect procedure. You cannot delete a batch or entry after printing its check(s).
Source: 11:28:46

And if i try to post it, it just creates a new error batch with the same entry.

So now i have this thing stuck here, and it keeps showing up on reports as overdue. I'm not sure what to do, because i can't print the cheque and i can't void it either....how do i get rid of it?

 

[jayconverse]

Did you look at the posting journal error report?

Jay Converse
IT Director
Systemlink, Inc.

 

[bubblecup]

Thanks for your reply, Jay.

I checked the posting error report, and it tells me "incorrect proceedure...cheque 13872 not printed. Cannot post this cheque.".

Yet when i go back to the batch, it's as though the cheque has been printed (as in, i can't use the print check tab).

 

[jayconverse]

I've never seen that problem before, I'll bet a user saw an error message that he isn't telling you about.

If it was me, I'd make sure that check number didn't exist in APPYM and BKCHK, then edit APTCR and make the check number 0. If it does exist in APPYM or BKCHK, you might try reversing it in bank services.

Jay Converse
IT Director
Systemlink, Inc.