AOL hogging CPU resource

[BernardStewart]

A few days ago I noticed problems with CPU resource demand going up and the system freezing. Had to manually switch off to reboot.

Eventually I found that when logged onto AOL the WAOL.EXE was demanding 60-70% plus of the CPU resource.
Numerous calls to AOL tech help: first to use the quick recovery tool, then to totally uninstall. Nothing solved the problem.

Then finally I got a techie who said they think it is a system fault at AOL’s end.
He told me to do the following:-
? Go to keyword “popups”
? Go to the animation tab
? Click the ‘Animated Media’ tab
? Click the ‘Block animated media from these sites’
? Reboot
This did not work!
What he had failed to tell me was to add ‘AOL.COM’ and ‘AOL.CO.UK’ which may seem obvious!
Having now done this on 3 different machines WAOL.EXE demand has gone down from 60-70% to 0% when logged on!!!

I contacted AOL to tell them this but the techie just kept going back over the original steps. Was finally able to make him understand and suggested AOL email all users. Don’t hold your breath!!

Just resolved this as of this moment so I share the solution in cases others are struggling with this.

 

[BernardStewart]

Should have explained that the system fault is with the flash animation on the AOL Welcome Screen - this is what is calling on 70% of the CPU!!