Anyone familiar with Hook Flash Dailing from a Call manager system

[tiaka]

We are setting up an IVR for a Pharmacy group just wondered if anyone knows or does the Call Manager have the ability to do a Hook Flash Dial to a Hunt Group.

1) Call Comes into IVR Dialogics
2) Customer presses Key for options
3) Dialogixs Opens line to Swicth which then sends the call to assigned Hunt group based on the # pressed by user

anyone done it before

If so please send out the needed config, if you can or Snap Shot
Please

 

[whykap]

Can you be more specific? How is the IVR and and cisco interconnect? Analog? IP? Digital? Be detailed so we can give you an answer.