Any Vista users here? Printing problems...

[NNIsarahd]

We have an HP LaserJet 1200 and an HP LaserJet 2100 that we use to print some of our reports from Vista (our shop floor data collection program). We've gone to Epicor with no real solution, and I'm wondering if anyone else has run into it and come up with a workaround.

When we go to print our Vista reports, we end up having to push the button on the printer to get the reports to come out. The reports print fine, but the fact that we have to push the button on the printer to tell it to go online is a bit ridiculous. If our users were running one or two reports, I wouldn't mind - but imagine having to push the button for each W2 section (8 total) for each employee (~600).

We don't have problems with these printers in other applications and we don't have to push the button at all. We've tried Windows-based drivers and the latest HP drivers to no avail.

Has anyone run into this before and if so, have you found a workaround for this?

I've already talked to Vista's company - Epicor - and they have no clue how to support HP LaserJets other than the series 4 (although they claim to support all LaserJets). So I hope someone else out there may have run into this and figured a workaround.

Thanks in advance for any suggestions!

 

[josepablomir]

Why don't you get a HP LaserJet 4 to try it and see if the problem is solved this way? Maybe with this printer the problem still exist and you will have to find the answer somewhere else.
I don't know the software you mention, and I don't know which platform you have, but it reminds me some old problems with DOS applications printing to queue-based print spoolers. I remember having some switch colled /AUTOENDCAP in the CAPTURE command for NetWare servers which was necesary for some apps.
Hope this help.
Jose.-


_________________
Pablo Mir

http://www.pablomir.com

pm@pablomir.com

 

[NNIsarahd]

The software is Vista and the platforms are mostly Windows 2000. We have other users throughout our facilities who have 0 problems with a LaserJet 4 series printer. But the series 4 is meant for groups, and our budget won't allow us to get a series 4 for an individual.

Their "techs" (using the term very loosely) suggested using series 4 drivers for all printers. Which any tech with a clue knows that mixing drivers of different series is usually an ill-advised way to go. I did try that anyhow to get them to quit suggesting that - and that did not fix the problem at all.

Epicor has also claimed that it's a Windows issue - but if that was the case, the printer would be doing this in other applications, and that's not the case. The user can print fine in regular programs - she just cannot print her reports from Vista without having to push the button on the printer for each and every report.

I will look into that AUTOENDCAP switch and see if it exists in the Windows environment. That's at least another direction I might be able to take.

Thanks!