Any need to use LDN 1

[revilord]

On our Meridian Mail most users have a revert number of 500 which is an LDN. I amy trying to determine the purpose of the LDN. We recently switched to auto-attendant. When outside get voice mail they have the option of pressing 0 to get immediate assistance. When the caller presses 0 they go to the revert 500 which sends them to another extension 200. My question would be is there any reason to revert to a LDN instead of a regular DN.

 

[PERRYPJ]

NO NOT REALLY, YOU CAN REVERT IT ANYWHERE YOU WANT, BUT DON'T DELETE THE LDN IF YOU HAVE ISDN-PRI

OLD ROLMEN WORKING ON NORTELS

 

[Telcomguy]

The reason you would use and LDN is to identify types of calls to the console. In this case, when VM used to revert to the console, 500 was probably programmed as a separate key on the console so the operator could identify the call as a zero-out from voice mail. This feature was designed for a console operator who might answer calls for more than one customer and would want to use a different greeting for each customer. Since you are now using an auto-attendant, there is no need to send calls to the LDN. As the previous response mention, you don't want to delete the LDN because the length of the LDN determines the DNIS length on DID calls.