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Any Avaya Aura Agent Desktop users leverage "Scheduled Callbacks"?

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avayaaacc

avayaaacc

MIS
Jul 4, 2014
74
US
Looking for feedback on AAAD's "Schedule Callback" feature. Our goal is to put an e-mail contact in a scheduled callback state before they leave for break, and if another agent in the scheduled callback group is available, it will go to them instead.

Is this how the feature works, or am I missing a piece?
 
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I also assume this is different than the "Finish -> Reschedule" option within the AAAD contact. I would imagine this will only present to the agent that reschedules it?
 
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