Answering Options

[ndfellow]

Question for the 50/200/400 systems, it don't matter. Senario, I have 2 offices in different cities and have a receptionist at each. Is there a way that I can answer a ringing phone from Site A, that is located at site B?

What I mean is Debbie is the recept at location A and Pam is at location B. Pam has stepped away and her phone is ringing, can Debbie answer it or vis-versa?

OR

Can I have it ring Debbies desk for so long or so many rings and then transfer to Pam, but if noby picks up where does the call go?

Thanks in advance.

 

[senk1s]

why not give a remote IP Phone?

 

[ndfellow]

That won't work because I have 2 sites, 15 phones at each site.

 

[DebSchwab]

The only way you would be able to do this is to redirect the main line from site A to site B.

In order for the receptionist at site B to transfer calls back to staff at site A they would need to have local link service on their lines, or be on a PRI. She would need to link or transfer the calls back to the 2nd line of the hunt group, or to DID's, since the main line would just loop back to her.

It wouldn't be a clean or pretty solution, and I wouldn't recommend it.

Debbie Schwab

http://www.telecomtrainers.ca

 

[biv343]

Only way to do this that I could think of early in the morning would be to forward the phone at either location to the other when the receptionist walks away. If the phone CFNA'd to the other receptionist, the caller would end up at the other sites voicemail.