Answering multiple lines - STUMPED. 1

[ReallyRotten]

If a user has 2 lines and does not want to press the line button to answer a call on either line, where is that configured? They want to pick up the handset without having to press a button. CUCM 9x/7900 series phones.

 

[gnrslash4life]

Auto Call Select needs to be enabled.

Certifications:
A+
Network+
CCENT
CCNA Voice
TVOICE
CAPPS

 

[ReallyRotten]

Where is auto call select enabled? On the phone page itself or is it a service wide parameter?

 

[ReallyRotten]

I found it on the phone's configuration page. It's send to enabled but doesn't work.

 

[gnrslash4life]

To answer your first question it can be both.

Even though a restart should make it take effect, did you reset it?

Certifications:
A+
Network+
CCENT
CCNA Voice
TVOICE
CAPPS

 

[ReallyRotten]

Yes...no love.

 

[gnrslash4life]

Is this all phones? A certain phone? What model and firmware?

Certifications:
A+
Network+
CCENT
CCNA Voice
TVOICE
CAPPS

 

[ReallyRotten]

It's 7962 phones. I think it's a system wide parameter that needs to be set - use prime line needs to be set to false.

 

[gnrslash4life]

I looked at one of my clusters, and yes we have it set to false.

Certifications:
A+
Network+
CCENT
CCNA Voice
TVOICE
CAPPS

 

[ReallyRotten]

Yes that's what it was. I change the parameter to false and it works. I'm still puzzled as to why the auto call select did not work.

 

[gnrslash4life]

What version of CM?

Certifications:
A+
Network+
CCENT
CCNA Voice
TVOICE
CAPPS

 

[ReallyRotten]

It's 9.x. Right on the phone configuration form - auto call select. Anyway the issue is resolved.