Answered calls within a Group show as missed

[plokijuh]

Hi.

HiPath 3800, H3K_V9_R2.5.0_058

I have 3 numbers in the group: 2 HFAs and one SIP (SL450A).

Hotline number is 5.

When someone calls 5 and I pick up one of HFA's phone no missed calls on HFA but SIP has missed call.
When I pick up SIP no missed calls on all of the phones.

Does HiPath 3800 have additional group settings to figure this out?

Thanks.

 

[plokijuh]

Guys, no one has any idea how to solve this problem ?

 

[cody64]

Check under extn flags, on later software, there is a tick box to show missed calls. There may also be a missed call setting in the sip phone itself. Log in to the phone and check the settings.

 

[plokijuh]

Already done this.

I unchecked the checkbox from PBX (only for SIP phone) and didn't touch that option on the SIP phone.
Same issue.

When I unchecked both "Missed Calls" options (from PBX and phone) I didnt get any missed calls.

When I unchecked this option on the phone and didn't touch that option on PBX I didnt get any missed calls.

 

[plokijuh]

Any ideas ?

 

[samduo]

Check:
System Parameters > Display > Caller List Mode

Siemens/Unify - Hipath 3000, Openscape Office and Openscape Business.

 

[plokijuh]

Thanks for the answer.

I'll check it and post result.

 

[plokijuh]

System Parameters > Display > Caller List Mode, has 3 options:

Unanswered internal and external calls
Unanswered external calls only
All external calls whether answered or not

none of these helped me.

 

[samduo]

Sounds like an issue native to the SIP device

Siemens/Unify - Hipath 3000, Openscape Office and Openscape Business.