answered call return to queue

[m3nl]

Hi All,

Another challange, is there a way I can let agents:
- return an answered call - or -;
- forward an answered call,
(still having the caller on the line) to a different queue within Symposium? Something like an answering service...

Greetings,
Michel Scheffer
The Netherlands

 

[yyrkroon]

sure, xfer or conference the caller to another symposium controlled CDN.