Answer DN

[telemarv]

I have a customer (824 DR5) with Flash 2.

He has set up a phantom ext (243) with a mailbox. The phantom rings on 4 exts as an Answer DN. Calls are directed to this DN via CCR (press 1 for sales).

Works great until one of the sales people is on the phone and a caller tries to reach the sales dept. the caller ends up in the voice mail of the busy phone.

All phones CFNA to voice mail (4 rings), CFB none (including the phanton DN). i tried adding a 2nd intercom to the sales phones and the phantom with no effect.

Any suggestions to have the 2nd call ring at the sales desks???

 

[senk1s]

can you setup an actual phone for 243 and test for multple calls ... becasue answer DN is to answer another ringing phone

 

[rhowlett]

you need to setup a hunt group, which may not be possible on that old of a platform.

 

[telemarv]

I've done this on CICS/MICS and it works. Also easier if hunt groups were available on the 824. Your right senk1s I think there may have to be an actual physical phone to make it work properly. Was trying to get away from that.

 

[rhowlett]

A phone is cheaper than an upgrade

 

[Sphoneman]

What you did sounds right. Did you reboot both systems after the changes were made?

I prefer the 10 minute(not 9 min,59 secs) shutdown of both so that you're not playing around as much, hoping it will take with a quick reset.

Steve
tele-dataservices.com

 

[telemarv]

Thanks Steve, before throwing a another phone on I'll try a reboot.