This customer has over 100 digital sets in a Mental Health Facility. I set up Ans Dns on all sets with a bogus DN to allow them to press this and get HELP from another employee. The BCM has a DTI card and when this application is used, the T-1 locks up. The whole system needs reset. I dont read of any limitations on the number of Ans Dns on a BCM. Anyone having this problem?
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ANSWER DN LOCKUP ON A BCM400 4.0
- Thread starter Valerie1
- Start date
Deweyhumbolt
Technical User
I don't know if it's in the documentation, but my expierence has shown that using over 40-something Answer DNs will be a problem. Can you elaborate on the purpose again?
Adversity is Opportunity
Adversity is Opportunity
acewarlock
Technical User
Answer DN are for receiving a call not making one. Maybe I didn't understand what your trying to do or how your doing it.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
- Thread starter
- #5
This customer is running 4.1 and is patched with the latest CTI. The application is for suicide or violent patents. If an issue arises, the "Help" button or Ans Dn button can be pressed and it will notify all other 100 sets. We have not tried this since the latest patch has been added. We used this application on the customers previuos MICS system with not problems. We are planning to test this again with a few sets, then keep adding a few at a time. Thanks all for your input
Deweyhumbolt
Technical User
I'm with ace. You can't press an Answer DN button and call anyone. You can have an Answer DN that will ring when that DN is dialed, but you'd need an Internal Autodial. Why not use Internal Page Zone 1, "Mayday, Mayday"?
Adversity is Opportunity
Adversity is Opportunity
- Thread starter
- #7
Deweyhumbolt
Technical User
Anothet tweak you could try is use an Active DN as your Answer DN, instead of a Phantom/Inactive DN. Make it the Security desk.
Adversity is Opportunity
Adversity is Opportunity
acewarlock
Technical User
I'm with Deweyhumbolt use the PAGE and you don't have to wait for someone to answer, everyone hears it at the same time.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
This is a Signature and not part of the answer, it appears on every reply.
This is an Analogy so don't take it personally as some have.
Why change the engine if all you need is to change the spark plugs.
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