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ANSTIME Question
- Thread starter caper1175
- Start date
From CMS Supervisor Help:
The ANSTIME item appears in the following database tables:
Split/skill tables: Time spent by callers in queue or ringing before being answered by an agent. This is a cumulative item.
Vector tables: The time that split/skill and direct agent ACD calls waited while executing steps in this vector, queuing, and ringing before being answered by an agent. ANSTIME includes RINGTIME. This is a cumulative item.
VDN tables: The time split/skill and direct agent ACD calls spent waiting to be answered in vector processing, in queue, and while ringing. ANSTIME includes RINGTIME. This is a cumulative item.
Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work."
- Thomas A. Edison
The ANSTIME item appears in the following database tables:
Split/skill tables: Time spent by callers in queue or ringing before being answered by an agent. This is a cumulative item.
Vector tables: The time that split/skill and direct agent ACD calls waited while executing steps in this vector, queuing, and ringing before being answered by an agent. ANSTIME includes RINGTIME. This is a cumulative item.
VDN tables: The time split/skill and direct agent ACD calls spent waiting to be answered in vector processing, in queue, and while ringing. ANSTIME includes RINGTIME. This is a cumulative item.
Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work."
- Thomas A. Edison
- Status