Another VM Pro issue (App Server)

[PabsUK]

Got a problem with VM Pro connectivity. service is running fine with the green light showing in services, SSA shows type as Voicemail pro with 8 ports.

When I open the VM Pro client, put in Admin username and password and all appears ok, it says i'm connected at the top of the screen, correct IP address etc, however if in the VM client I click on IP Office then users there is nothing there? I dial *17 and the call just disconnects, no promts or no busy tone.

System service alarms says : Voicemail Pro/Lite fails to connect to the control unit. Incorrect password

If i disconnect from the VM & reconnect with the wrong password it tells me I've got the wrong, I try again with the correct password and it appears to connect correctly but i get the issues as above??

It's running 9.0.8.0

Any ideas?

Thanks

 

[IPGuru]

the VM Pro Service is not signing on to the IPO with the correct password - nothing to do with the client

set the VM Password in the IP office security settings then in VM Pro client press f9 & set the password to match



Do things on the cheap & it will cost you dear

 

[PabsUK]

Hmmz, it won't let me now but it did earlier??

When i enter a password and hit ok it says Password encryption failed. Please reenter the password.

I've also just tried deleting the userlist.dat using putty and setting the password in security to Administrator but it still does the same thing.

Thinking a trip to site to reset the passwords using the DTE port is next on the list.

 

[TomMills]

setting the password in security to Administrator"

Which password?

APSS/ACIS/ACSS-SME
not arrogant, just succinct.

 

[PabsUK]

I tried every password!!

I have resolved this now, I went to site and reset all the passwords via the DTE port and now it all works hunky dory