Another Phone Manager question... 1

[YTCrackerz]

Anybody know the most common reason why the speed dials on Phone Manager do not show the status of the user i.e.- it looks like everybody is idle and freed up with no messages. It's working fine on several PCs but I just can't get it to work on this one. Even tried reinstalling it a couple times which seemed to work before but not now! Thanks

 

[tlpeter]

is it a remote location ???
if yes then only 10 phonemanager have BLF functions

 

[IPhello]

It sounds like the firewall is blocking the program.

Port 69 on the IP Office and the Phone Manager PC- TFTP
This is used by the Phone Manager to obtain data from the IP Office such as user name lists and the switch directory. TFTP is also used during the application log on.

Port 50796 on the IP Office - IPO PC Partner
This port is used by Phone Manager and Soft Console applications to establish communication with the IP Office for call signalling, configuration changes, etc.

Port 50799 on the Phone Manager PC - IPO BLF Updates
Used by Phone Manager to receive status updates for internal speed dial icons. These are sent from the IP Office using the 255.255.255.255 broadcast address.

VoIP
iPhone Manager Pro uses ports 1719 and 1720 for H323 Gatekeeper discover and then a range of ports for VoIP. Therefore we can only recommend iPhone Manager Pro operation across a firewall when using VPN to tunnel the connection.

Open these ports and you should be fine.

 

[spridge]

I have the same problem.

30+ Windows XP users with Phone Manager 3.1.12

29 work very well

1 does not show status of BLF speed dials

All PC's on same LAN ,all running XP Pro Service Pack 2

Have tried several versions of PM Pro

Have switched XP Firewall off

Cannot see any reason for failure

 

[YTCrackerz]

Well I can't help you spridge because mine was the firewall problem. Always seems to be something or another with security and me on this system!

Thanks IPhello