Another error code I need to investigate.....

[TheCardMan]

Any assistance on where I can look to resolve this?

I get the following inthe application error log:

Error: kCtiIncompatibleProtocolVersion - Incompatible protocol version.

Message Version: 0

Minimum Version: 50000

Current Version: 50000

CallManager Version:

IPAddress: 1.2.3.4

App ID: Cisco CTIManager

Cluster ID: PUB1-Cluster

Node ID: 1.2.3.4

Process ID: 804

Process Name: CtiHandler

Explanation: The JTAPI/TAPI application version is not compatible with this version of CTIManager, so received message has been rejected.

Recommended Action: Verify correct version of application are being used; otherwise, contact TAC..

 

[jerake75]

Do you have Attendant Console or any other app that uses Cisco JTAPI? If so, you may either need to a) upgrade the Attendant Console version and/or b) upgrade the Cisco JTAPI plugin on whichever PC is running the application (not on the CCM server itself, unless you have the JTAPI plugin running on the server).

HTH,

TMH