Another E3392 timeout error

[NATCAT]

Hi guys,
We are getting the E3392 client agent timeout error.

So far I've increased the timeout values and other items mentioned here (

http://supportconnect.ca.com/sc/kb/...docid=266855&bypass=yes&fromscreen=kbresults)

Today I modified my NIC properties from Auto Detect to full duplex. Unfortunately I can't test it until later this evening.

In the meanwhile I'd like some advice on what I can try before this evenings backup. Looking at the logs on the client agent below it seems as though the job fails ONLY when reaching the E drive. It has no problems backing up the C & D drives.

--------------------------------------------------
3/05/08 22:14:33 Start Backup Session.
3/05/08 22:14:33 AgentInfo = V: 11.5 B: 4402, tB: 3211, mbf: 61440
3/05/08 22:14:33 Tape Name = *
3/05/08 22:14:33 (sesType, sesMethod) = (42, 10)
3/05/08 22:14:33 Common Path = E:
3/05/08 22:14:33 ASDB_BEGIN_SESSION OK.
3/05/08 22:14:33 Backup E: to 12/31/04 10:00 PM, sequence 1, session 524288
3/05/08 22:14:33 TP_BEGIN_SESSION OK.
3/05/08 22:14:33 Backup Estimation started.
3/05/08 22:16:52 Estimated files: 132430, Total size: 20404537 Kb.
3/05/08 22:16:52 Backup Estimation done.
3/05/08 22:16:52 TP_RESUME_DAEMON OK.
3/05/08 22:16:52 TP_GET_FREE_BUFFER OK.
3/05/08 22:16:52 [SD] Start new SD...
3/05/08 22:16:52 [INITIALIZE] MB: 29085696, MPS: 49152, CS: 17451417
3/05/08 22:16:52 new TLIBuffer = 60Kb.
3/05/08 22:16:52 SendPacketSize = 48Kb.
3/05/08 22:16:52 Socket send buffer size: 147456
3/05/08 22:16:52 BOS OK.
3/05/08 22:16:52 iCount = 8, timeout = 150000, pCD SendTimeout = 2400000
3/06/08 0:11:14 [SD] Send Error. RC=1801274c, Socket error: 10060, buffer size: 49152, position: 15918366
3/06/08 0:11:15 [RECONNECT] Reconnect procedure started: CORE, 10.3.5.14:4369
3/06/08 0:11:15 [RECONNECT] reconnect counter = 1
3/06/08 0:16:15 [RECONNECT] Exch. protocol data failed , rc = 19000009
3/06/08 0:16:15 [SD] Cleanup...
3/06/08 0:16:15 Abort-watch daemon signaled connection closed
3/06/08 0:16:15 Exit procedure started...
3/06/08 0:16:15 Watch dog daemon ended successfully...
3/06/08 0:16:15 [SD] Close procedure started...
3/06/08 0:16:15 [SD] Wait until the data buffer became empty. RC=0
3/06/08 0:16:15 [SD] End...
3/06/08 0:16:15 -------------- Session Status --------------------
3/06/08 0:16:15 Total files: 132343, Total directories: 1159, Total session missed files: 1.
3/06/08 0:16:15 Total data size: 20803407 Kb, Average throughput 170929 Kb/Min.
3/06/08 0:16:15 Session status: failed.
3/06/08 0:16:15 --------------------------------------------------
3/06/08 0:16:15 Exit procedure done.

 

[davidmichel]

modify the job and when resubmitting it select Source Priority and move the E drive to first. This is to tell if the failure happens whenever E is backed up or if it happens after a certain amount of time.

 

[NATCAT]

It happens irregardless of the backup order of the drives on that machine. I modified the job to backup the client agent first to see if that might be the issue.

 

[NATCAT]

The backup ran sucessfully last night. The difference was
1. backing up the client computer first
2. CAI support recommended deleteling the files rAAAAAJL.chg
rdm.chi, rdm.chk from the arcserve database directory.

So for now this issue is closed.